Privacy Policy bc88 –
Data & Personal Information Protection

Bc88 collects your personal information through several means when you use our platform. The information collected falls into two main categories:

Information you provide directly:

• Full name, date of birth, national ID or passport number.
• Email address, phone number, and residential address.
• Bank account or e-wallet details for payment processing purposes.
• Identity verification (KYC) documents uploaded, such as copies of your ID card and bank statements.
• Any communications you send to the bc88 customer support team.

Automatically collected information:

• IP address and general geolocation information.
• Device type, operating system, and web browser used.
• Platform usage patterns, pages visited, and gaming session duration.
• Cookie and similar tracking technology data for the purpose of enhancing user experience.

The personal information we collect is used solely for the following purposes, and nothing beyond that:

• Identity verification (KYC): To verify that you are a legitimate user, aged 18 and above, and eligible to use the platform.
• Transaction processing: To process deposits, withdrawals, and all other financial transactions securely and accurately.
• Customer support: To provide effective assistance when you contact our team.
• Platform security: To detect and prevent fraud, money laundering, and other suspicious activities.
• Service improvement: To analyse usage patterns for the purpose of improving the overall user experience.
• Account-related communications: To send important notifications regarding your account, transactions, and changes to our terms (with your consent for marketing communications).
• Legal compliance: To fulfil legal and regulatory obligations applicable to the operation of an online gaming platform.

Bc88 will not use your information for any purpose other than those stated above without obtaining your consent first. If we need to use your data for a new purpose, you will be notified and given the option to agree or decline.

Bc88 does not share your personal information except in the following limited circumstances:

• Trusted third-party service providers: Including payment processors, identity verification service providers, and technology infrastructure providers that help us deliver our services. All third parties are bound by strict confidentiality agreements.
• Legal requirements: When required by law, court order, or request from a legitimate authority such as a law enforcement agency.
• Protection of bc88 interests: To protect the rights, property, or safety of bc88, our users, or the public from fraudulent or unlawful activities.
• With your consent: In any other situation, bc88 will obtain your explicit consent before sharing your personal information.

Bc88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session security, and language preferences. Cannot be disabled.
• Performance cookies: Collect information about how you use the platform to help us improve the user experience. Data is collected anonymously.
• Functional cookies: Storing your preferences such as language selection and display settings to provide a more personalised experience.
• Analytics cookies: Help us understand traffic patterns and platform usage through internal analytics tools for continuous improvement.

You can manage or disable cookies at any time through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the bc88 platform.

Bc88 retains your personal information for as long as your account is active or as long as necessary to provide services to you. We will also retain and use your information for the period required to fulfil our legal obligations.

• Active account data: Retained for the duration your account is active at bc88, plus any additional period required by law.
• Transaction records: Retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends or after the date of the last transaction, whichever is later.
• Support communication logs: Retained for 3 years to allow for historical reference and resolution of any disputes that may arise.
• Analytics and cookie data: Retained for a shorter period, typically between 13 and 26 months depending on the type of cookie.

Once the retention period has expired and there is no legal requirement to continue storing your data, it will be securely deleted or anonymised from our systems.

As a bc88 user, you have the following rights regarding your personal information. We respect and facilitate the exercise of all these rights:

To exercise any of the above rights, please contact the bc88 support team via live chat or email at [email protected]. We will process your request within 30 business days. In certain complex cases, this period may be extended to 60 days and you will be notified in advance.

In the course of its operations, bc88 may need to transfer your personal information to other countries outside Malaysia for processing or storage purposes. This includes servers located in countries with different data protection laws.

Bc88 ensures that all international data transfers are carried out with adequate protection through the following measures:

• Use of approved standard contractual clauses that require the receiving party to comply with equivalent data protection standards.
• Comprehensive security assessments of all overseas service partners before any data transfer is permitted.
• Enforcement of Data Processing Agreements with all third parties that receive bc88 user data.
• Periodic reviews of all data transfer mechanisms to ensure ongoing compliance.

By using the bc88 platform, you acknowledge and agree that your personal information may be transferred outside Malaysia under the circumstances stated above, with appropriate safeguards in place.

Bc88 has a comprehensive incident response procedure to address any data breaches that may occur. While we take all reasonable precautions, no system can guarantee absolute security.

In the event of a data breach involving your personal information, bc88 will:

• Assessing and containing the breach in the shortest reasonable time possible.
• Notifying the relevant authorities within the timeframe stipulated by applicable law.
• Directly notifying affected users where the breach poses a high risk to their rights and freedoms.
• Taking appropriate remedial action and strengthening security controls to prevent similar incidents in the future.

Bc88 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other legitimate operational reasons. When we make material changes, we will take the following steps:

• Updating the "Last Updated" date at the top of this page.
• Displaying a prominent notice on the bc88 homepage for a minimum of 30 days.
• Sending email notifications to all active registered users about important changes.
• In cases of significant changes, seeking renewed consent from users before the changes take effect.

Your continued use of the bc88 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us through the following channels:

• Privacy Email: [email protected] (please include "Privacy Enquiry" in your email subject line)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Response Time: We aim to respond to all privacy-related enquiries within 2 business days.

The bc88 data protection team is always ready to help you understand your rights and ensure your personal information is handled in the most responsible manner. Your trust is our priority, and we are committed to upholding the highest privacy standards in every aspect of our operations.